Mattress return policy at NFM
The return policy for the mattresses in the Nebraska Furniture Mart(NFM) is quite generous as it gives 120 days to the customers for the return of the product. Of course, the condition of the mattress should be in a re-saleable condition and the original receipt of the product should be present for the return and a full refund of the product.
How can you return the product?
The product can be returned using two options:
In-store: the customer needs to take the mattress or take the help of any courier service, or the courier service that will be provided by the shop for generating. You will have to go to the official website and fill out the truck supply form. If the condition of the mattress is good and the reason for the return is valid, they will give you two options: whether you want the full refund or the exchange of the product, and you can select accordingly. The refund will take around 48 hours, depending on the original payment method. Online: you will need to go to the official website and login into your account, where you will see the “my orders” page on it, select the product to return, and fill out the form, giving the reason for the return and your details and order details. They will give you an order replacement slip which will go at the front of the parcel and drop the parcel off at their nearest UPS given by them.
Return periods for the products:
Electric bicycles: the return period for them is 30 days or there is an odometer where the number of miles displayed on the bicycles should be less than 50 miles to generate the return. They will not give a full refund as they will take a 15% restocking fee on the return. Phones: we get a 14-day return period for phones, and a 15% restocking fee will be taken on the return. Computers and fitness equipment both have a 14-day return period, and the product should be in an unused and re-saleable condition. For this product, there is no restocking fee and a full refund will be given to the customer. Camera and drone and lens purchases: 14-day return period for the products; a 15% restocking fee is deducted for the return. Special orders: if you are making a custom order, you can refund it in 30 days, but they will charge a huge restocking fee of 25% of the total.
What items cannot be returned to the store?
Cut yardage: once purchased, curtains cannot be returned because the newness of the product wears off and it cannot be resold as it was originally. Pillows: if curtains cannot be returned, then pillows also fall into the same category, so they also cannot be returned. Futon covers: Futon covers or sofa covers cannot be returned for the same reasons. Mattress pads: you can return a mattress but not the pads of the product as they lose their new touch by the time it leaves the store.
What is the return procedure if the receipt has been lost?
If you want to return the product but you have lost or misplaced the receipt, then you will only get the store credit and not the full refund of the product. You will need to give your identity card from which they will track your order and the refund will be done by the original payment method.
What are the repayment times for different payment methods?
Bank account: the amount will be returned to the bank account in 7 days. Cash: The return in cash can only be up to $500, but above that, it will be done to your bank account. Check: The amount will be refunded via check by email 14 days from the return.
Conclusion
So 120 days as a return period is quite good as other stores only offer 14–30 days. You will need the original receipt of the product or else you will only get a store credit as a refund and the restocking fees will be deducted. The product must be in a re-saleable condition.
Faqs:
Can an exchange product be returned?
No, a product that is exchanged once cannot be returned.
