There are thousands of online retail stores today that deal in the same kind of products, same brand, or even the same product. The difference comes in price, the safety of the product, and different policies that are attached to the product. One such business is Newegg, which deals in computer parts and related products, with some electronic products. Founded in the year 2001, It is located in California. Let’s check its policy regarding the refund.
Refund For Newegg
Newegg is an online retail store that deals in electronic products such as computers, laptops, and their associated parts, including some electronic products. As the business is of goods and that of electronic products, there are high chances that some products may be damaged and some delivered products can be of bad quality, so return and refund must be a part of such business. Newegg has always tried to make their customers’ satisfaction their priority, and that is the reason it has always solved any query related to return or refund.
Items That Can Be Refunded:
TV And Video Products
Products such as TVs and related items that have a display of such items if damaged are fully covered under the return policy.
Hardware Products
If products such as small machines, small parts, components of a computer, or electronic products are damaged or do not work properly, then they are fully covered in the refund policy.
Products such as wires and computer-related products can be returned but with the original packing and these products are thoroughly checked.
Items That Cannot Be Refunded:
Software
The software cannot be returned because it is checked at every process and then sent to the customer, and the damage to the software is very low-risk, so it does not come under refundable products.
CD & DVD
Both items are also checked thoroughly before being sent to the customer and thus cannot be refunded.
Printer Inks
The company also sells printer inks on their website and this item is for one use only, so it cannot be returned.
Terms and conditions of return or refund
All the products or customer requests should match the company’s guidelines for return and refund policy.
Note: Some products that are sold by Newegg do not come under any return or refund policy.
The terms and conditions for products that can be refunded or be returned are:
The products that are given for return should have a return merchant authorization number.
A refund request must be filed within 30 days of receiving the product.
The receipt of the transaction must be sent to the website.
The products should be returned in the same packaging condition and with their parts as they were delivered.
The original price tags should not be removed.
Situations or conditions of the product that can lead to the failure of a refund.
If any customer sends the wrong details,If the customer alters the bills or any other document, the company has the right to cancel the return or refund. If the product is returned without the accessories such as wires, ports, or any other accessories or items that are missing from the main product, then the store can cancel the refund process. If a customer cannot state the reason for a return or refund, then their request can be denied.
Fees For Returns
Newegg Company does not provide a pickup facility for returns. Some areas have this pickup service, but most do not come under any pickup service. So the person has to bear the charges related to the return.
If the company finds anything missing, then a fine can be imposed on the customer, which can be 10% to 20% of the amount, and that will be deducted from the refund amount.
The shipping charges incurred in the shipping of the product are not refunded by Newegg.
Refund Process
Visit the website of NeweggThe product comes with an RMA number, so check the validity dates. Then visit the customer support channel. File for a refund of the order. Send the product details with their RMA number. Choose a return and refund item. Choose the source where the amount should be credited. Choose the condition of the product. Check the shipment option. Confirm the process.
Conclusion
Newegg is an online retail store that sells computers, laptops, and accessories, along with some other electronic products. The company was started in 2001.
They deal in electronic products, so the chances of them being damaged are very high, so they maintain a 100% customer satisfaction policy regarding returns and refunds on items. Some products are one-use and cannot be refunded. Also, the company has terms and conditions for returning goods. Products should be altered or any item or accessory for the main product should not be kept, otherwise, the customer may have to pay a fine for such an act.
