Neiman Marcus is a luxury retail store where you can find all the luxury products like clothing, footwear, accessories, jewelry, cosmetics, etc. But what if you buy something from it and then you want to return it? There we provide you with our help by giving information about the Neiman Marcus Return Policy.
Neiman Marcus tries to satisfy their customers at any cost. This is the reason they provide a simple return policy to them if they want to return any product. But they allow only the products that are in saleable condition. The saleable condition of the product means that it should not be worn or damaged, should be in perfect condition, and returned with its original receipt and documents. Also, the products are returned within the 30-day limit from the time of purchase.
Let us dig deep into the topic so that you can understand thoroughly the Neiman Marcus Return Policy and methods of returning.
Returning Conditions by Neiman Marcus
As we discussed before, every company or store places some conditions if you want to return their products to them. Neiman Marcus is not so different. Although they provide an easy return policy, still they have some terms on which they can accept your returned product. We here sum up these conditions for you.
First and foremost, the item you want to return should be in saleable condition as depicted by Neiman Marcus. You might think that what is a saleable condition? So according to Neiman Marcus, a product is in a saleable condition if it is unworn, undamaged, and with its original packing. To return an item to Neiman Marcus, you must have to provide the original tags and packings. Neiman Marcus gives you a month from the date of buying to return the product if you want. If the product is not in good condition, it will not be qualified for a refund from the company.
So, before returning a product to Neiman Marcus, you should know the terms and conditions they offer.
Methods of Returning
As the policy of Neiman Marcus is simple, they give you some ways to return a product. Though it happens less if you want to return a product after buying it from Neiman Marcus, you will have different methods. These methods are as follows
Returning Products In-store
You can easily return the products to the store without any problem. You just have to bring the product to the store from where you buy it. Bring the tags, packaging, and original receipt of the products with you.
If the product fulfills all the terms and conditions and is in a saleable condition according to the store’s manager, then it will be qualified for a return. You will get a refund according to your original payment method.
Returning by Email
If there is no way for you to go to the store, you can also return the products by email if you know your order number.
When you order any product from the website of Neiman Marcus, your parcel will come with a USPS return label. This label is necessary if you are returning products by mail. Print the return and invoice labels. Pack your products with all the labels and send them to the USPS Post Office. You can call 1-888-888-4757 if you do not have an order number. The mailing address for the returning process is the Sales Division, 123 Customer Way, Irving, TX 75039.
So in this way you can return online bought products by the mail process.
Online Return Policy
Neiman Marcus has a different online return policy than the in-store policy. It is for the customers who shop from Neiman Marcus through their website. According to the online return policy of Neiman Marcus,
If you want free shipping for your return from Neiman Marcus, you should be fast. It is because you will have free shipping only if you return the product within 15 days. You will have to pay a return fee of $9. 95 for clearance products and the products you return after 15 days. You will get a refund according to your original payment method.
So these are the pros and cons of the online return policy of Neiman Marcus.
Products that can’t Return
Though you can return many of the items to Neiman Marcus, there are some products that you cannot return. Some of these products that can’t be returned are mentioned below
Neiman Marcus does not process any return for the products that are bought at Bergdorf Goodman, Last Call, and Horchow stores either online through catalog. Customized or altered products can’t be returned. Special order-tagged products are not allowed to return to Neiman Marcus. Last but not least, products from final sales are not accepted to return.
We give you all the information about the Neiman Marcus Return Policy. It will be very helpful for you because it will guide you if you want to return any product to Neiman Marcus. Read our article to the end to have all your queries solved about the in-store return, by mail, and the refund process of Neiman Marcus. We hope for your best.
Does Neiman Marcus do price adjustments?
Yes, if you give them proof that the same product is selling at a low price at different places, they will do a price adjustment for you.
When will you get your refund from Neiman Marcus?
You will get your refund from Neiman Marcus in 6 to 7 business days after processing your request.
